Refunds, without fine-print games.

All sales are final

Vault access, Second Seat practice sessions, and coaching products are digital goods: access is granted immediately on successful payment and cannot be returned. We do not offer refunds once access has been granted, for any reason including change of mind.

Before you pay

Checkout states the exact product, price, taxes, access terms, and any usage limits. Nothing is pre-selected or added silently. If anything is unclear, write to support@vividlabsai.com before paying.

Exceptions: duplicate charges and failed activation

If you are charged twice for the same purchase, or a payment is debited but no access is created, that is not a refund request — it is a billing error, and we fix billing errors. Write to support@vividlabsai.com with the email used at checkout and the transaction reference. Confirmed duplicates and failed activations are reversed through Paddle; bank-side reversals can take 5–10 business days to appear on your statement.

Failed or pending payments

Payments that fail or stay pending are handled between Paddle and your bank — no money reaches us. If your account shows a debit but checkout reported a failure, contact us at the address above and we will trace it.

Human Calibration scheduling

Scheduled Human Calibration sessions cancelled with at least 24 hours notice are rescheduled, not refunded. Missed sessions without notice are forfeited.

Your legal rights

This policy does not limit rights that cannot legally be excluded. If the policy and applicable law differ, applicable law controls.

See the related Terms and Privacy Policy.