Your data should have a clear job.

Information you provide

• Contact and account details, such as name, email, and phone.
• Learning data, including goals, practice answers, mock-interview transcripts, scores, study plans, and progress.
• Files or text you choose to submit, such as a resume or LinkedIn profile draft.
• Messages sent for support, refunds, or grievance handling.

Information created when you use the service

Essential server logs may record connection, device, and browser details for security and reliability. Optional page, referral, and feature-usage analytics are disabled until you choose to allow analytics. Your choice is stored in your browser and can be changed at any time using the Analytics choices control on this page.

Paddle returns transaction status, amount, method type, and identifiers for payments. InterviewRunway never asks you to enter card or UPI credentials into its own fields — payment details go directly to Paddle.

How the information is used

• Provide access, learning features, scores, and support.
• Process and reconcile payments and issue purchase records.
• Secure the service and investigate misuse or failures.
• Understand product performance and improve the experience.
• Meet accounting, tax, consumer, and other legal obligations.

Service providers

Your data is processed by the providers that run the service, each for its own job:

• Cloudflare — hosting, edge delivery, and the D1 database that stores accounts, progress, and sessions.
• Google — sign-in (Google OAuth) and report delivery (Gmail).
• Paddle — payment processing as merchant of record. Card and bank details go to Paddle, never to us.
• Groq and Cerebras — AI processing for practice, evaluation, and feedback features.

AI processing and sensitive material

Text or files used by an AI feature are sent to the configured AI provider to produce that feature's result. Do not submit secrets, employer-confidential material, leaked interview content, government identifiers, financial credentials, or another person's data without permission.

Retention and deletion

Account and learning data are kept while your account is active and deleted on request. Support messages are kept for 24 months. Payment and transaction records are kept as long as tax and accounting law requires (up to 7 years). Anonymized analytics may be kept longer. To request access, correction, or deletion of your data, write to support@vividlabsai.com.

Your choices

You can reject optional analytics without losing access to the site, change that choice later, update account information in the product, opt out of marketing email at any time, and request access, correction, or deletion of your personal data at the address above.

Analytics choices

Grievances

For privacy complaints or grievance redressal, contact our Grievance Officer, Lasya Priya, at support@vividlabsai.com. We acknowledge grievances within 48 hours and resolve them within 30 days.

Security

Reasonable safeguards are used, but no online service can promise perfect security. Confirmed incidents are handled under applicable notification requirements.

Children

InterviewRunway is for job seekers aged 18 and above and is not directed at children.

Changes to this policy

Material changes will be announced by email or site notice with a new effective date before they take effect.

Payment and refund handling is described in the Refund Policy.